Cancellation Policy

Terms & Conditions 1. Cancellation & Rescheduling Policy To ensure fairness to all students and to protect the teacher’s time, a strict 24-hour cancellation policy applies to all bookings. Notification: If you need to cancel or reschedule, please notify us at least 24 hours before your scheduled lesson time. Late Cancellations: Cancellations made with less than 24 hours' notice will be charged the full lesson fee. If you are using a prepaid package, one lesson will be deducted from your balance. No-Shows: Failure to attend a scheduled lesson without notice will result in the full fee being charged or deducted. 2. Punctuality Lessons are 45 minutes in duration. Please arrive 5–10 minutes early to change shoes and warm up. If you are late, the lesson will still finish at the scheduled time to avoid delaying the next student. The full lesson fee still applies. 3. Packages & Payments Payment: Single lessons must be paid at the time of booking. Packages must be paid in full at or before the first lesson to secure the discounted rate. Validity: All lesson packages expire 6 months from the date of purchase. Any unused lessons after this date will be forfeited. Refunds: Prepaid packages are non-refundable. However, in the event of a medical emergency or injury, package credit may be paused or transferred at the discretion of the teacher. 4. Studio Etiquette & Attire Shoes: Please bring clean indoor shoes or your wedding shoes. Outdoor street shoes (especially stilettos or heavy boots) may not be permitted on the studio floor to prevent damage. Alcohol: For your safety, we reserve the right to refuse tuition to anyone under the influence of alcohol or drugs. In this instance, the lesson will be cancelled and the full fee charged. 5. Health & Safety Dance is a physical activity. While every care is taken to ensure safety, students participate at their own risk. Please inform the teacher of any existing injuries or medical conditions before the lesson begins.

Contact Details

• Starlight Dance Centre, Morden Road, Mitcham, UK